Help and Questions

Help & Frequently Asked Questions

Welcome to the Solviques Help Centre. Below you’ll find answers to some of our most common questions. If you need further assistance, please contact our support team.

Orders

How do I place an order?
Simply browse our store, add the products you want to your cart, and proceed to checkout. Follow the checkout steps to complete your purchase securely.

Can I cancel or change my order?
If your order has not yet been shipped, we may be able to cancel or modify it. Please contact us as soon as possible at solviquesbusiness@gmail.com with your order number.

How do I check my order status?
Once your order has shipped, you will receive a confirmation email with your tracking information so you can follow your delivery.

Shipping

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout.

Delivery times may vary depending on the courier and location.

Will I receive tracking information?
Yes. Once your order is dispatched, you will receive an email containing your tracking number and courier details.

Returns & Refunds

Can I return my product?
Yes. You can return eligible items within 14 days of delivery, provided they are unused and in their original packaging.

What if my item arrives damaged or faulty?
Please contact us immediately with your order number and photos of the issue, and we will arrange a replacement, repair, or refund.

How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5–10 business days.

Products

Are your products genuine?
Yes. All products sold by Solviques are 100% genuine and quality checked before shipping.

Will my product work in my country?
Most of our products are compatible internationally, but some items (such as power adapters) may require a regional plug adapter.