Return Policy

Return & Refund Policy

At Solviques, we want you to be satisfied with your purchase. If you are not completely happy, you may request a return in accordance with the policy below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must:

Be in the same condition that you received it
Be unused and in its original packaging
Include all accessories, manuals, and components
Be accompanied by proof of purchase or order number

To start a return, please contact us at solviquesbusiness@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is:

Defective
Damaged
Incorrect

We will evaluate the issue and make it right by offering a replacement, repair, or refund.

Non-Returnable Items

Certain items cannot be returned, including:

Digital downloads or software keys
Custom or personalised products
Products showing signs of misuse or damage after delivery

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the item you have and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process the refund.

Shipping costs are non-refundable unless the item was faulty or incorrect.